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Q1: What is an Electric Vehicle DC charger and how does it work?

A: An EV DC charger is a charging station that uses Direct Current (DC) to charge Electric Vehicles (EVs). It delivers a high amount of power to the vehicle's battery and can charge it in a shorter amount of time than the slower AC charger (7kW).

Q2: What type of DC charger is available for the customers?

A: The charger is a ABB 120kW EV charger with two charging ports and is a high-power DC fast charger designed to quickly charge electric vehicles.

It comes equipped with two charging plugs and allows up to 2 EVs to charge simultaneously. Plugs included are two CCS2 plugs. The CCS2 plug is the current main standard plug and is used by Tesla and the majority of electric vehicles.

Please note: that the 120kW speed is split between the 2 EV bays, so the more cars charging at the same time will split the speed evenly e.g. 2 cars connected will split at 60kW per car

Q3. How many KMs will a 100kw give an ev car in 10 minutes

The distance an EV can travel in 10 minutes on a 100 kW charger depends on several factors, including the battery capacity of the vehicle, the current state of charge, and the efficiency of the vehicle.

However, as a rough estimate, a 100 kW charger can provide approximately 60-80 kilometers of range to an electric vehicle in just 10 minutes of charging. This estimation may vary based on factors such as weather conditions, driving style, and the specific make and model of the electric vehicle.

Q4: What is the charge rate for the EV DC chargers at this shopping center?

A: The introductory rate for the EV DC chargers at this shopping center is 45 cents per kilowatt-hour (kWh). The rate will change with market conditions and current rate will be available on the app.

Q5: How long does it take to charge an EV using a DC charger?

A: The charging time depends on the battery capacity of the EV, the state of charge. However, most DC chargers can provide up to 80% charge in 30-60 minutes.

Q6: What is the difference between the Vicinity AC and DC chargers?

A: The DC charger provides a pay per service, fast charge up to 120kW charge at a per KWh rate and can charge an EV much faster than our AC chargers 7kW. The Vicinity AC Chargers are currently free of charge for customers to use.

Q7: How can I use the EV DC chargers at this shopping center?

A: Users can charge their electric vehicles using the Chargefox mobile app or RFID card. Simply follow the instructions provided on the charger, select the charger on the app, and follow the prompts to initiate the charging process. If you prefer to use the RFID card, hold it against the reader on the charger to begin charging.

Q8: What should I do if I have trouble using the EV DC charger at this shopping center?

A: If you have trouble using the EV DC charger, you can contact the shopping center's Chargefox 24/7 customer support helpline for assistance on 1300 518 038. They can guide you through the charging process or arrange for a technician to help you.